Terms of Service

Last updated: September 2, 2026

These Terms of Service (“Terms”) govern your access to and use of the websites, software platform, and services provided by Going Live AI, a DBA of Coastal Packaging and Marketing LLC (“Going Live AI,” “we,” “us,” or “our”). By signing an order form or statement of work, creating an account, or otherwise using our services, you (“Client,” “you”) agree to these Terms. If you are entering into these Terms on behalf of a company, you represent that you have authority to bind that company.

1. Services

Going Live AI provides marketing technology and consulting services for small and mid-sized businesses. Depending on the plan or statement of work you purchase, these services may include: a hosted customer-relationship-management (CRM) workspace; pipeline, contact, calendar, task, form, quoting, and reporting tools; email and SMS messaging; booking pages; marketing automation and workflow building; AI-assisted chat, SMS, and voice agents; website building; and related setup, configuration, strategy, and support services (collectively, the “Services”).

The specific features, usage limits, deliverables, and support level available to you are defined by the plan you select or the statement of work you sign. We may add, modify, or remove features over time. We will not make a material reduction to a paid feature you are actively using without reasonable notice.

2. Accounts and Eligibility

You must provide accurate account information and keep it current. You are responsible for all activity under your account and for maintaining the confidentiality of your login credentials. You must be at least 18 years old and able to form a binding contract. You may add authorized users to your workspace; you are responsible for their compliance with these Terms.

3. Fees, Billing, and Taxes

Fees are stated on your order form, plan selection, or statement of work. Unless stated otherwise:

• Recurring plans are billed monthly in advance through our payment processor. Your subscription renews automatically each billing period until cancelled.
• One-time projects and setup fees are billed as described in the applicable statement of work (for example, in full up front, or in milestone installments).
• Usage-based charges (such as email, SMS, voice, or AI usage beyond an included allowance) are billed in arrears where applicable.

All fees are exclusive of taxes, and you are responsible for any sales, use, VAT, or similar taxes, excluding taxes on our net income. Fees are quoted and payable in U.S. dollars. We may change plan pricing on renewal with at least 30 days’ notice; the new price applies to your next billing period.

If a payment fails, we may retry the charge and may suspend or limit the Services until the balance is paid. See our Refund & Cancellation Policy for how cancellations, refunds, and disputes are handled.

4. Third-Party Services

The Services rely on third-party providers for functions such as authentication and database, payments, email delivery, SMS and telephony, background job processing, AI model access, website publishing, mapping, and analytics. These providers are governed by their own terms and privacy policies. Their availability, pricing, and performance are outside our control, and the Services may have reduced functionality if a provider is unavailable or if a required integration is not configured. Where you connect your own provider accounts (for example, your own payment processor or phone number), you are responsible for those accounts and their fees.

5. Client Responsibilities and Acceptable Use

You agree that you will:

• use the Services only for lawful purposes and in compliance with all applicable laws, including data-protection, anti-spam, telemarketing, and consumer-protection laws (for example, CAN-SPAM, TCPA, and applicable state privacy laws);
• obtain and maintain all consents required to contact your leads and customers by email, SMS, or phone, and honor opt-out requests;
• not send unsolicited bulk messaging, unlawful, deceptive, harassing, infringing, or malicious content through the Services;
• not attempt to gain unauthorized access to the Services, disrupt them, reverse engineer them except as permitted by law, or resell or offer the platform as a competing product; and
• be solely responsible for the accuracy, quality, and legality of the data you and your users submit (“Client Data”).

We may suspend the Services immediately if your use poses a security risk, may harm us or others, violates law, or is likely to subject us to liability.

6. Client Data and Privacy

As between the parties, you own your Client Data. You grant us a limited license to host, process, and transmit Client Data solely to provide, secure, and support the Services. We handle personal information as described in our Privacy Policy. You are the controller of the personal information you collect from your own leads and customers, and you are responsible for having a lawful basis and appropriate notices for that collection.

7. Intellectual Property

We and our licensors own the Services, the underlying software, and all related intellectual property, excluding Client Data. You retain ownership of your Client Data and of pre-existing materials you provide. Custom deliverables produced for you under a statement of work are owned as that statement of work specifies; absent a statement, they are licensed to you for your internal business use. Any feedback you give us may be used without restriction or obligation to you.

8. Confidentiality

Each party may access non-public information of the other that is marked or reasonably understood to be confidential. The receiving party will use it only to perform under these Terms and will protect it with at least reasonable care. This does not apply to information that is public, already known, independently developed, or rightfully received from a third party, and does not prevent disclosure required by law.

9. Term, Suspension, and Termination

These Terms apply for as long as you use the Services. Recurring plans continue until cancelled under the Refund & Cancellation Policy. Either party may terminate for the other’s material breach that is not cured within 30 days of written notice. On termination, your right to use the Services ends. We will make Client Data available for export for 30 days after termination, after which we may delete it in the ordinary course, unless retention is required by law.

10. Disclaimer of Warranties

The Services are provided “as is” and “as available” without warranties of any kind, whether express, implied, or statutory, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the Services will be uninterrupted, error-free, or that they will produce any particular business result, lead volume, revenue, or return on investment.

11. Limitation of Liability

To the fullest extent permitted by law, neither party will be liable for any indirect, incidental, special, consequential, or punitive damages, or for lost profits, revenue, data, or goodwill, arising out of or related to these Terms or the Services, even if advised of the possibility. Our total aggregate liability for all claims arising out of or related to these Terms will not exceed the amount you paid us for the Services in the 12 months before the event giving rise to the claim. These limits do not apply to your payment obligations or to liability that cannot be limited by law.

12. Indemnification

You will defend and indemnify Going Live AI against third-party claims arising from your Client Data, your use of the Services in violation of these Terms or applicable law, or your marketing and messaging practices.

13. Changes to the Services or Terms

We may update these Terms from time to time. We will post the updated Terms here with a new “Last updated” date and, for material changes, provide reasonable notice. Your continued use of the Services after an update takes effect constitutes acceptance.

14. Governing Law and Disputes

These Terms are governed by the laws of the State of [STATE OF FORMATION / PRINCIPAL PLACE OF BUSINESS], excluding its conflict-of-laws rules. The parties submit to the exclusive jurisdiction of the state and federal courts located in [COUNTY, STATE], and waive any objection to venue there. Before filing suit, the parties will attempt in good faith to resolve any dispute through direct discussions.

15. General

These Terms, together with any order form or statement of work, are the entire agreement between the parties on this subject and supersede prior discussions. If a provision is unenforceable, the rest remains in effect. Neither party may assign these Terms without the other’s consent, except in connection with a merger or sale of substantially all assets. A failure to enforce a provision is not a waiver.

16. Contact

Going Live AI is a DBA of Coastal Packaging and Marketing LLC. Questions about these Terms: agonzalez@thegonzalezteam.com. Mailing address: [BUSINESS MAILING ADDRESS].